Return and Exchange Policy
Dear valued customer,
Before anything else, we would like to sincerely apologize that our product did not meet your expectations. This form is designed to facilitate the smooth processing of all exchange/return requests. Please have faith and bear with us as we are committed to ensuring your satisfaction.
Our Return Policy (Following the Sunnah)
- We accept returns for any perfume that you are unsatisfied with.
- Requests may take 4-5 working days to process.
- Returns/exchanges are accepted within 15 days of purchase.
- Perfumes should have at least 90% of the product remaining in the bottle.
- Applicable only to 10ML roll-ons, 50ML, and 100ML perfume bottles.
- Returns/exchanges for 5ML spray testers are not accommodated.
Note: This policy applies only to online purchases.
If the label, testers, or the box are missing, or if the box is damaged beyond how it was when we sent it to you, there may be some small charges. Regarding perfumes, if up to 10% of the product has been used, a small fee applies. No charges are applicable for negligible use. However, if more than 10% of the product has been used, the return is unfortunately not eligible.
Return Checklist
To make the return and exchange process smooth, please ensure that the returned product aligns with the following guidelines:
| Item | Charge |
|---|---|
| Label | RS. 30 |
| Box | RS. 90 |
| Tester | RS. 120 |
| Perfume used up to 10% | RS. 200 |
If you have any questions or need further assistance, please feel free to contact our customer service team. We are here to help and ensure you are satisfied with your purchase.
For return contact support.
