Frequently Asked Questions
1. What types of perfumes do you offer?
At Buraq Fragrances, we offer an extensive selection of perfumes, including Eau de Parfum. Our collection features a diverse range of fragrances for both men and women, ensuring there is something for every preference and occasion.
2. How can I place an order?
Placing an order is simple. Browse our curated selection, choose your desired fragrance, and click the "Add to Cart" button. Once you are ready, proceed to cart and follow the instructions to finalize your purchase.
3. What payment methods do you accept?
We accept a variety of payment methods, including major credit and debit cards, bank transfers, and various online payment gateways. Please review the payment options available during the checkout process.
4. Do you offer international shipping?
Currently, we are pleased to offer shipping exclusively within Pakistan. We utilize trusted courier services to ensure timely and efficient delivery of your orders.
5. How long will it take to receive my order?
Orders are generally processed and shipped within 1-3 business days. Delivery times may vary by location, with most orders arriving within 2-5 business days after dispatch.
6. What is your return policy?
We accept returns and exchanges within 15 days of purchase, provided the product remains at least 90% full. Please consult our return policy for further details and specific conditions.
7. How do I track my order?
Once your order has been dispatched, you will receive a confirmation email containing tracking information. This allows you to monitor the status of your delivery via the courier service's tracking portal.
8. Can I change or cancel my order?
If you need to modify or cancel your order, please contact our customer service team as soon as possible. We can accommodate such requests prior to the order being processed and shipped.
9. Are your perfumes cruelty-free?
Yes, we are committed to cruelty-free practices. None of our fragrances are tested on animals, and we prioritize ethical sourcing for all our ingredients.
10. How can I contact customer service?
You can easily reach our customer service team through the contact information provided on our website. We are here to assist you with any inquiries or concerns you may have.
